This page explains how Al-Safwa Cleaning Service handles information submitted through this website. We keep it simple and honest: we do not run user accounts, we do not store contact form submissions in a database, and we do not claim any privacy certifications that we have not actually implemented.
When you use the contact form on this website, we collect the information you choose to provide: your name, phone number, e-mail address, the service you are interested in, the area in Kuwait you are asking about, your preferred contact method, and the message you write. We do not ask for passwords, national ID numbers or payment details.
We use the information you provide to understand your enquiry and to reply to you by WhatsApp, phone or e-mail, whichever you choose. We send your message directly to our business e-mail inbox. We do not add your details to a marketing database unless you separately ask us to keep you informed about our services.
3. Storage and retention
This website does not use a database to store contact form submissions. Your message is processed by our e-mail system and may be kept in the inbox or backups of that e-mail account in the ordinary way. If you would like us to delete your contact details, write to us using the contact details below and we will do what we reasonably can.
4. Cookies and analytics
This website may set a small cookie to remember your language preference and may use analytics services to understand how people use the site. We do not use cookies to identify you personally or to track you across unrelated websites. If you do not want analytics, you can disable it in your browser or use a browser extension.
5. Third-party services
Our website includes links and buttons that open WhatsApp, Google Maps and our social media profiles in a new window. These services are operated by third parties and are subject to their own terms and privacy policies. When you click one of these links, you leave our website and we are not responsible for how those third parties handle your data.
6. WhatsApp links
Many buttons on this site open a WhatsApp message to our phone number. WhatsApp is owned and operated by Meta Platforms, Inc. and is subject to its own terms of service and privacy policy. Using these buttons sends a message to us and may involve sharing your phone number with WhatsApp. Standard messaging rates may apply.
7. Google Maps
Where we show a map on this website, it is provided by Google. Google may set cookies to personalise the map or to collect usage information. See Google's privacy policy for more details. We do not control Google's use of information collected through the map.
8. Your rights
Depending on your situation and the laws that apply to you, you may have the right to ask what personal information we hold about you, to ask us to correct it, to ask us to delete it where we are allowed to, and to withdraw consent where our use of your information is based on consent. To exercise any of these rights, contact us using the details below and we will respond in line with applicable law.
9. Children
This website is not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe that a child has provided us with personal information, please contact us using the details below.
10. Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. We recommend that you check this page occasionally.